FAQ



SHIPPING

Cost

Free worldwide shipping on all orders.

When will my order ship?

After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays.

Currency

The currency is set in the Country you are making the purchase.

Duties

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages. Atelier Watches cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.

 

WARRANTY

100% satisfaction

If your are not 100% satisfied, return your watch for 100% refund within 30 days of the purchased date.

1 Full Year

All our watches offer 1 year warranty. If you have any issues with your product, email us at support@atelierwatches.com

 

FELT CASE

Custom packaging

All our watches are shipped in a reusable minimalist felt case. It protects your brand new watch from shocks while it travelling to your house. You can keep it to store your watch or use it for your phone, bank cards, money and a whole lot more.

 

PRODUCT

Leather

Our leather straps are made of genuine cow-hide leather.

 

RETURNS

Any brand new product can be returned for a full refund or store credit within 30 days of delivery. Please contact Customer Support to schedule the return at support@atelierwatches.com

Shipping costs

Customers are responsible for return shipping.

How long does it take

Once your return has been received by the warehouse and it complies with our returns policy, we will refund you by your original payment method. Please be aware that payments can take up to 7 working days to process depending on your bank or payment provider. Returned items will be refunded excluding the original cost of shipping.

Contact us

Reach us via email, we will get back to you within 24h at support@atelierwatches.com